can not open e-mail links

Discussion in 'Outlook Express' started by lizzy, Nov 22, 2008.

  1. lizzy

    lizzy New Email

    Joined:
    Nov 22, 2008
    Messages:
    4
    Likes Received:
    0
    Hi all, my first time on here so hope i'm doing this correctly.
    I use outlook express for e-mail. For some reason I can't open any links. For example I receive some of my bills in e-mail. It will give a link to go to to open my bill but it won't open when clicked on. Any ideas. Thanks Lizzy
     


  2. popowich

    popowich EQ Forum Admin Staff Member

    Joined:
    Aug 12, 2008
    Messages:
    8,991
    Likes Received:
    120
    Re: e-mail links

    Hi Lizzy,

    Yes, perfect, and welcome to E-Mail Questions! :)

    I have seen this happen when an unexpected program makes itself the default web browser on your computer.

    The first thing to check is Internet Explorer:

    • Open Internet Explorer
    • Go to Tools and select Internet Options
    Internet Explorer - Internet Options.JPG

    • Go to the Programs tab and check the option for IE to do a default browser check the next time it starts
    Internet Explorer - Default Browser Check.JPG

    • Click Apply and then OK.
    • Close all Internet Explorer browsers and then Start Internet Explorer.
    • Say Yes and make Internet Explorer your default web browser.
    Internet Explorer - Make IE Default Browser.JPG

    • Close Outlook Express and start it back up.




    Another possibility is that Outlook Express is configured to read e-mail in plain text:

    • Open Outlook Express
    • Go to the Tools menu and select Options
    Outlook Express - Tools Options.JPG

    • Go to the Read tab
    • Uncheck the box for read all messages in plain text
    Outlook Express - Read messages in plain text.JPG

    • Click Apply and then OK
    • Restart Outlook Express




    Lastly, a third option to try if the above two fail is within the Outlook Express Security Options:

    • Open Outlook Express
    • Go to the Tools menu and select Options
    Outlook Express - Tools Options.JPG

    • Go to the Security tab
    • Uncheck the box for do not allow attachments to be saved or opened if they could potentially be a virus
    Outlook Express - Dangerous Attachments.JPG

    • Click Apply and then OK.
    • Restart Outlook Express.

    Please let us know if any of these solutions were the fix to your problem. Thank you.

    -Raymond
     

  3. lizzy

    lizzy New Email

    Joined:
    Nov 22, 2008
    Messages:
    4
    Likes Received:
    0
    Sorry to say nothing seems to be helping. Lizzy
     
  4. popowich

    popowich EQ Forum Admin Staff Member

    Joined:
    Aug 12, 2008
    Messages:
    8,991
    Likes Received:
    120
    Hi Lizzy,

    It appears that your anti-virus software is out of date.

    Is it possible that this is causing the problem?

    To update your AVG anti-virus:


    • Find the AVG icon in the system tray
    AVG - System Tray.JPG

    • Right click on it and select Update Now
    AVG - Update Now.JPG


    There is one more thing I want to check before continuing. Many bills arrive in PDF format.

    Are you able to click and open links and attachments now that your anti-virus and adobe reader are up to date?

    -Raymond

     

Want to reply or ask your own question?

It only takes a minute to sign up (and it's free!). Click the orange sign up button to choose a username and then you can ask your own questions on the forum.
Loading...