broken email address

Discussion in 'Help Desk' started by paul7475, Jun 13, 2013.

  1. paul7475

    paul7475 New Email

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    When I try to access my att email with either my pc (outlook express ) or my iphone i am asked for either" log on info"( pc ) or "pass word missing" ( iphone ). I called att and they wanted 50$ to change settings on there end. I have another att email address on outlook express that works fine. I tried changing my password at att and doing the same on outlook.I compared settings on outlook exp btwn the working and not working address. It seems that the issue is with the email address itself. Help.
     


  2. paul7475

    paul7475 New Email

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    fixed the problem
     

  3. THERESA

    THERESA Customer Service Staff Member

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    We were still working on an answer for you. What resolved the problem?
     
  4. paul7475

    paul7475 New Email

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    The settings needed to be changed in this particular profile to these

    incoming mail (pop3) inbound.att.net
    outgoing mail (smtp) outbound.att.net

    It used to be and 2 other profiles are still working this way,

    incoming mail (pop3) pop.att.net
    outgoing mail (smtp) smtp.att.net

    We got the new settings from the att uverse starter guide with help from an att technician. Now if there was a way to retrieve a deleted profile in outlook express to get back folders and contacts from the deleted profile, all would be good. Is there? Thanks

    Paul
     

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