bellsouth email help

Discussion in 'Help Desk' started by jackb, Nov 11, 2009.

  1. jackb

    jackb New Email

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    my sister is visiting and has Thunderbird email and uses bellsouth.net. She can't send or receive emails at my house. I use Road Runner from Time Warner. Are they incompatible?

    PS I have been doing some research and have tried several different server settings - both pop and smtp settings and nothing seems to work
     


    Last edited: Nov 11, 2009
  2. popowich

    popowich EQ Forum Admin Staff Member

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  3. jackb

    jackb New Email

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  4. popowich

    popowich EQ Forum Admin Staff Member

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    Re: email help

    Hello,

    The name server is not valid. Try this name: smtp-server.triad.rr.com
     
  5. jackb

    jackb New Email

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    She is now gone but on her next trip you are saying I should type "smtp-" in front of "server.triad.rr.com"?
     
  6. popowich

    popowich EQ Forum Admin Staff Member

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    Yes, the name that you tried does not exist in DNS, you missed the smtp- in front of it.
     

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