Analyze bounce message?

Discussion in 'Help Desk' started by jwriter, Aug 7, 2013.

  1. jwriter

    jwriter Valued Member

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    It's great to have a forum like this to interpret those bounce messages. I assume that mac.com is refusing the accept a message from Comcast. Is the bounce message saying that the sender has a virus? Thanks.
     


    Attached Files:

  2. popowich

    popowich EQ Forum Admin Staff Member

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    Hi jwriter, welcome back!

    comcast error code.JPG

    I highlighted the error code from the bounce message that I believe is most important.

    That error leads me to these possibilities:

    • Most likely - A Comcast customer recently used their smtp relays to spam mac.com accounts -> to prevent abuse the mac.com mail servers are now dropping connections from Comcast.
    • Less likely - The volume of legitimate email being sent by Comcast users to mac.com has exceeded mac.com's incoming email limits.
    Either way, it should be a temporary situation that will resolve itself.

    If this is an important issue to you the next best step is to open an abuse ticket with Comcast technical support.
     

  3. jwriter

    jwriter Valued Member

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    As usual, good stuff. Thanks.
     

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