"ALternative email address screen" blocking my login

Discussion in 'Help Desk' started by Bernard Robertson, Apr 30, 2016.

  1. Bernard Robertson

    Bernard Robertson New Email

    Joined:
    Apr 30, 2016
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    For the past 3 days I've been totally unable to access my mail.com account - whenever I try, I get a screen asking me to confirm or change the alternative email address which I provided several years ago. However, the screen doesn't allow me to do either option, and just recycles endlessly - so, no emails for three days.... Emails to mail.com customer support elicit an immediate automatic reply, and then - silence. Shocking - appalling service. Does anyone out there, please, possibly have any helpful ideas...?
    Thanks if you do!!
     


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