208.65.145.2 Remote host said: 554 Denied mxlogic.net (Mode: normal)

Discussion in 'Mail Server Support' started by popowich, May 20, 2014.

  1. popowich

    popowich EQ Forum Admin Staff Member

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    Do you support a customer whose email is being blocked by the mxlogic.net (McAfee) mail servers?

    First, please confirm in your logs that you are not sending spam and that only one of your customers is having a problem sending email to domains hosted by mxlogic.net.

    If it truly appears to be a false positive send the complete original message and complete bounce message to saas_falsepositives@mcafeesubmissions.com
     


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    What does this mean?

    Technical details of permanent failure:

    Google tried to deliver your message, but it was rejected by the server for the recipient domain

    The error that the other server returned was:

    554 Denied [0cc47755.0.16555341.00-2140.30093138.p01c12m011.mxlogic.net] (Mode: normal)
     

  3. popowich

    popowich EQ Forum Admin Staff Member

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    The fix for this problem was to trim an email that contained a lot of links and previous replies before sending again.
     

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