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  1. SCRYPTmail

    can't send or receive emails

    I'm sorry. Our server experienced higher, than usual traffic and cause emails to stack up. Now it's back to normal and fully functional. No emails were lost
  2. SCRYPTmail

    Plain text only mail support?

    Hi Lala, when you compose message you may click </> on the format tab, that will show you text only version of the email you about to compose. You may remove any HTML tags. Please let me know if it works for you Sergei
  3. SCRYPTmail

    Down Again? (fixed)

    Payment for servers didn't go through on time.
  4. SCRYPTmail

    Is my secret token enough to recover my single password account

    Hi, yes account will be removed due to inactivity. And secret token will be enough to reset your single pass.
  5. SCRYPTmail

    Down Again? (fixed)

    Hi, I'm sorry for the inconvenience. Our service was down yesterday, for about 7 hours. At the moment everything should work.
  6. SCRYPTmail

    time available for downloading file I send

    Hi Antons, there is no option to set file expiration, however this should not be a problem, as it set for 1 year. Please let me know, if you have it differently.
  7. SCRYPTmail

    can't send emails

    in this case I would suggest to check your internet connection, also please click on green lock near scryptmail address and verify that, its' correct certificate. It should be issued by Common Name (CN) COMODO RSA Extended Validation Secure Server CA and SHA256 fingerprint should read: SHA-256...
  8. SCRYPTmail

    can't send emails

    Do you still have issue? I checked connection to the server and if load was high, but it looks like not related to server.
  9. SCRYPTmail

    can't send emails

    very strange. It works flawlessly for me. Are you trying to send to another scryptmail user or outside?
  10. SCRYPTmail

    can't send emails

    did you try to refresh browser? sometimes if its run for quite some time this may happened
  11. SCRYPTmail

    Disposable email deletion policy

    Well, I can only praise such approach, however with free signups you will deplete pool of good email addresses very quick, and leave potential paid users with something more encrypted and less user friendly like john123@sc.. I come from the point, if user decided to delete certain address, he...
  12. SCRYPTmail

    Disposable email deletion policy

    6 months at least
  13. SCRYPTmail

    Disposable email deletion policy

    Same as for other emails, 6 month retention policy
  14. SCRYPTmail

    DKIM verification shows up as having failed and other issues

    Hm, just sent test message to other service it said dkim passed. Are you using custom domain? can you please send screenshot to support@scryptmail.com
  15. SCRYPTmail

    DKIM verification shows up as having failed and other issues

    Hi. It seems like our signing service quietly went offline, please confirm its working for you know.
  16. SCRYPTmail

    User management

    My apology, haven't noticed your question in support account. This feature is targeted toward businesses and it requires certain things to establish beforehand, like if administrator has to have access to sub users, would it violate their privacy. Before we make sure we cover all this ifs I...
  17. SCRYPTmail

    problem signing in from ipad

    Yeah, its a tough one. So there is two things, first one is old safari is working without any problem, however new version have some weirdest bug, that cause decryption to fail, i.e script checking for decryption to be successful, and if not, it asks for a second password. It is what you...
  18. SCRYPTmail

    receiving some emails?

    all emails should be delivered at this moment, please let me know if not.
  19. SCRYPTmail

    I can send and receive email's - scryptmail

    I apologize for the inconvenience. It seems like we almost saturated our servers capacity which cause this recent instability.
  20. SCRYPTmail

    I can send and receive email's - scryptmail

    It may in couple hours. We experience some strange bug in mongodb, that prevent replication process to complete. I need to hardcopy all db in order to spin new server and try to solve problem.
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