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She is now gone but on her next trip you are saying I should type "smtp-" in front of "server.triad.rr.com"?

Re: email help I changed the smtp setting to server.triad.rr.com and still got an error message when I tried to send an email. She is however able to send and receive when she goes to ATT.NET - Email, News, Sports, Entertainment and Games

my sister is visiting and has Thunderbird email and uses bellsouth.net. She can't send or receive emails at my house. I use Road Runner from Time Warner. Are they incompatible? PS I have been doing some research and have tried several different server settings - both pop and smtp settings and...