Email Questions  
     

Left Nav Register Home Forum Email Directory Email Marketing Search Today's Posts Mark Forums Read Right Nav

Left Container Right Container
 

Go Back   Email Questions Email Forums ISP and Free Email Support Forums


ISP and Free Email Support Forums These support forums are for discussions about ISP and email service providers.
Do you represent an email service? Post your site and configuration settings here.

PrivacyHarbor.com service?

ISP and Free Email Support Forums


Reply
 
LinkBack Thread Tools Display Modes
Old Friday, March 9th, 2012   #1
New Email
 
Join Date: Mar 2012
Location: Beantown
Posts: 3
Thanks: 4
Thanked 0 Times in 0 Posts
Question PrivacyHarbor.com service?

Hi, Peops -

I recommended PrivacyHarbor to a tax accountant. It's tax time and he's having problems with his account - clients messages are bouncing, others don't bounce but he never receives them.

PrivacyHarbor's FAQ page says there should be a Support link in his inbox page that leads to a Chat option, but there's no such thing. Their problemReport page says "You should receive a response within one business day," but the 2 messages he sent to support (one a month ago, one 3 days ago) have gone unanswered.

That's pretty crappy reliability and customer service for a paid account. He doesn't have the "Executive" level but still, he should be getting SOME response.

Does anyone else have experience with this firm? Or know if they were recently acquired by a profit-taking, company-killing giant?

Thanks.
jcadow is offline   Reply With Quote



Old Saturday, March 10th, 2012   #2
Postmaster
 
popowich's Avatar
 
Join Date: Aug 2008
Location: Rochester, NY
Posts: 6,850
Thanks: 847
Thanked 625 Times in 587 Posts
Default Re: PrivacyHarbor.com service?

Hello,

I'm working on making a connection to Privacy Harbor so they can respond to your concerns.

to Email Questions!
__________________

Register today to ask an email question in our email forums. Do you need urgent help? We offer Live Email Support!
popowich is offline   Reply With Quote
The Following User Says Thank You to popowich For This Useful Post:
jcadow (Saturday, March 10th, 2012)
Old Saturday, March 10th, 2012   #3
New Email
 
Join Date: Mar 2012
Location: Beantown
Posts: 3
Thanks: 4
Thanked 0 Times in 0 Posts
Default Re: PrivacyHarbor.com service?

Awesome - thank you and GOOD LUCK getting them to respond!
jcadow is offline   Reply With Quote
Old Sunday, March 11th, 2012   #4
Valued Member
 
bburg's Avatar
 
Join Date: Mar 2012
Posts: 27
Thanks: 0
Thanked 17 Times in 15 Posts
Default Re: PrivacyHarbor.com service?

It looks the site is DOWN at this moment. 00:10 UTC.
bburg is offline   Reply With Quote
Old Tuesday, March 13th, 2012   #5
New Email
 
Join Date: Mar 2012
Posts: 1
Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: PrivacyHarbor.com service?

I would like to hear back if you find ANY information about how to contact anyone at privacyharbor.com or what exactly is going on. I am currently in a panic over being unable to connect to the website and I have very important emails and correspondence and information saved in my email! I found a phone number over the internet, but it is just a generic voicemail box (which is full). Please help - Thank you very much.
summerniteowl83 is offline   Reply With Quote
Old Tuesday, March 13th, 2012   #6
Postmaster
 
popowich's Avatar
 
Join Date: Aug 2008
Location: Rochester, NY
Posts: 6,850
Thanks: 847
Thanked 625 Times in 587 Posts
Default Re: PrivacyHarbor.com service?

The last change to their DNS registration was on 01-Mar-12

As of right now (March 13, 2012) none of their DNS servers are responding.

I'm still working on trying to make a connection to someone within Privacy Harbor who may be able to comment on the situation.
__________________

Register today to ask an email question in our email forums. Do you need urgent help? We offer Live Email Support!
popowich is offline   Reply With Quote
The Following User Says Thank You to popowich For This Useful Post:
jcadow (Wednesday, March 14th, 2012)
Old Tuesday, March 13th, 2012   #7
Valued Member
 
bburg's Avatar
 
Join Date: Mar 2012
Posts: 27
Thanks: 0
Thanked 17 Times in 15 Posts
Default Re: PrivacyHarbor.com service?

Raymond, it looks they are back.
Very worrying they were a few days down.
bburg is offline   Reply With Quote
The Following User Says Thank You to bburg For This Useful Post:
jcadow (Wednesday, March 14th, 2012)
Old Tuesday, March 13th, 2012   #8
Postmaster
 
popowich's Avatar
 
Join Date: Aug 2008
Location: Rochester, NY
Posts: 6,850
Thanks: 847
Thanked 625 Times in 587 Posts
Default Re: PrivacyHarbor.com service?

In the last hour their DNS servers changed - Last Updated on: 13-Mar-12

An hour ago one of the servers was NS1.SNAPBUILD.COM

Now I'm seeing :

Domain servers in listed order:
NS1.PRIVACYHARBOR.COM
NS1.DIDITGETTHERE.COM

Yes, it looks like someone just fixed something

-Ray
__________________

Register today to ask an email question in our email forums. Do you need urgent help? We offer Live Email Support!
popowich is offline   Reply With Quote
The Following User Says Thank You to popowich For This Useful Post:
jcadow (Wednesday, March 14th, 2012)
Old Tuesday, March 13th, 2012   #9
Valued Member
 
Join Date: Mar 2012
Posts: 9
Thanks: 1
Thanked 5 Times in 5 Posts
Default Re: PrivacyHarbor.com service?

I just checked they are still down
texas1977 is offline   Reply With Quote
Old Tuesday, March 13th, 2012   #10
Postmaster
 
popowich's Avatar
 
Join Date: Aug 2008
Location: Rochester, NY
Posts: 6,850
Thanks: 847
Thanked 625 Times in 587 Posts
Default Re: PrivacyHarbor.com service?

Hello,

It could take a little while for your ISP to pick up the DNS changes.

Try rebooting your computer (lazy way to clear your local dns cache)

If that doesn't work and you really want to get there now try using some of these free DNS resolvers :

OpenDNS :

208.67.222.222
208.67.220.220

Google Public DNS :

8.8.8.8
8.8.4.4

Settings -> Control panel -> network connections-> local area connection -> tcp/ip settings

If you are not comfortable with those changes it's best to wait and you should be able to get there soon.
__________________

Register today to ask an email question in our email forums. Do you need urgent help? We offer Live Email Support!
popowich is offline   Reply With Quote
Old Wednesday, March 21st, 2012   #11
Valued Member
 
Join Date: Mar 2012
Posts: 9
Thanks: 1
Thanked 1 Time in 1 Post
Angry Re: PrivacyHarbor.com service?

cant get email last emails i got was on 3/18/2012 and then it stopped getting email ever since i havent goten then called support on phone mail box is full emailed support no responce email the dns register person no responce what i do to get this fixed thanks so much sorry bad spellind im austic person and i would like to get this fixed so can get my email with them what i do about to throw pc out windows and tar my hear out of my head been months since i gotten email with them isp tested with noc and head end my forward to there yahoo and gmail acc somthing on privacyharbor end stopping it
raymondjtoth is offline   Reply With Quote
Old Friday, March 23rd, 2012   #12
Valued Member
 
bburg's Avatar
 
Join Date: Mar 2012
Posts: 27
Thanks: 0
Thanked 17 Times in 15 Posts
Default Re: PrivacyHarbor.com service?

Send a test mail to my privacyharbor account yesterday. Took more than 19 hours to arrive. A reply was nearly instantly.
bburg is offline   Reply With Quote
The Following User Says Thank You to bburg For This Useful Post:
popowich (Saturday, March 24th, 2012)
Old Saturday, March 24th, 2012   #13
Postmaster
 
popowich's Avatar
 
Join Date: Aug 2008
Location: Rochester, NY
Posts: 6,850
Thanks: 847
Thanked 625 Times in 587 Posts
Default Re: PrivacyHarbor.com service?

This morning I posted a question about the recent service issues on their Facebook page and it was deleted a couple hours later.

None of their customer service & support email contacts or their social Facebook, Twitter, or LinkedIn contacts are responding.

If anyone gets any sort of response from a representative from Privacy Harbor please copy and paste it into a reply to this discussion.
__________________

Register today to ask an email question in our email forums. Do you need urgent help? We offer Live Email Support!
popowich is offline   Reply With Quote
Old Saturday, March 24th, 2012   #14
Postmaster
 
popowich's Avatar
 
Join Date: Aug 2008
Location: Rochester, NY
Posts: 6,850
Thanks: 847
Thanked 625 Times in 587 Posts
Default Re: PrivacyHarbor.com service?

I tried once more. Please like our question on the Privacy Harbor Facebook page if you would like a response.
__________________

Register today to ask an email question in our email forums. Do you need urgent help? We offer Live Email Support!
popowich is offline   Reply With Quote
Old Saturday, March 24th, 2012   #15
Valued Member
 
Join Date: Mar 2012
Posts: 9
Thanks: 1
Thanked 1 Time in 1 Post
Default Re: PrivacyHarbor.com service?

ok tested it with my gmail to my privacyharbor email still no email at all from my gmail to my privacyharbor email what going on thanks hope can get a hold of them
raymondjtoth is offline   Reply With Quote
The Following User Says Thank You to raymondjtoth For This Useful Post:
popowich (Saturday, March 24th, 2012)
Old Saturday, March 24th, 2012   #16
Valued Member
 
bburg's Avatar
 
Join Date: Mar 2012
Posts: 27
Thanks: 0
Thanked 17 Times in 15 Posts
Default Re: PrivacyHarbor.com service?

Quote:
View Post
ok tested it with my gmail to my privacyharbor email still no email at all from my gmail to my privacyharbor email what going on thanks hope can get a hold of them
Sent also a test message from my gmail account to my (free) privacyharbor account. Will post back here when it arrives.
bburg is offline   Reply With Quote
The Following 2 Users Say Thank You to bburg For This Useful Post:
popowich (Saturday, March 24th, 2012), raymondjtoth (Saturday, March 24th, 2012)
Old Saturday, March 24th, 2012   #17
Postmaster
 
popowich's Avatar
 
Join Date: Aug 2008
Location: Rochester, NY
Posts: 6,850
Thanks: 847
Thanked 625 Times in 587 Posts
Default Re: PrivacyHarbor.com service?

Quote:
i dont get any email coming in to that email at all they just push them and then it stops looks like server end not sending the incoming email to my email inbox
A checked the Privacy Harbor mail servers with a valid test address.

Privacy Harbor has two MX records :

;; ANSWER SECTION:
privacyharbor.com. 86400 IN MX 10 mail.privacyharbor.com.
privacyharbor.com. 86400 IN MX 20 mx2.privacyharbor.com.

The primary MX 10 mail.privacyharbor.com. accepts the start of incoming SMTP connections but doesn't even get the point where it sends a 220 response. This is going to be a problem since most senders will eventually treat this as a timeout and not try the MX 20.

> telnet mail.privacyharbor.com 25
Trying 198.145.116.236...
Connected to mail.privacyharbor.com.
Escape character is '^]'.
{dead hang for over 60 seconds}

The MX 20 is OK. It's unknown yet if this can deliver an email to an inbox or is nothing more than a mail backup / spooling server if the primary MX is down.

> telnet mx2.privacyharbor.com 25
Trying 198.145.116.229...
Connected to mx2.privacyharbor.com.
Escape character is '^]'.
220 mx2.privacyharbor.com ESMTP Postfix
helo emailquestions.com
250 mx2.privacyharbor.com
mail from:<test-address@emailquestions.com>
250 2.1.0 Ok
rcpt to:<valid-username@privacyharbor.com>
250 2.1.5 Ok
data
354 End data with <CR><LF>.<CR><LF>
Please reply to {my gmail} from Email Questions if you receive this email
.
250 2.0.0 Ok: queued as DBDAA9EE937
quit
221 2.0.0 Bye

It will be interesting to see if that email was delivered or eventually bounces back to me.
__________________

Register today to ask an email question in our email forums. Do you need urgent help? We offer Live Email Support!
popowich is offline   Reply With Quote
Old Saturday, March 24th, 2012   #18
Valued Member
 
Join Date: Mar 2012
Posts: 9
Thanks: 1
Thanked 1 Time in 1 Post
Angry Re: PrivacyHarbor.com service?

umm no i didnt get it at all at the email i sent you
raymondjtoth is offline   Reply With Quote
Old Saturday, March 24th, 2012   #19
Valued Member
 
Join Date: Mar 2012
Posts: 9
Thanks: 1
Thanked 1 Time in 1 Post
Angry Re: PrivacyHarbor.com service?

no didnt get it what we do now to get this fixed is there other way to get a hold of them
raymondjtoth is offline   Reply With Quote
Old Sunday, March 25th, 2012   #20
Postmaster
 
popowich's Avatar
 
Join Date: Aug 2008
Location: Rochester, NY
Posts: 6,850
Thanks: 847
Thanked 625 Times in 587 Posts
Default Re: PrivacyHarbor.com service?

My best suggestion at this point is that if enough people reply with a complaint here maybe it will convince a representative of Privacy Harbor to reply with a current status of their service and when they think it will be working again.
__________________

Register today to ask an email question in our email forums. Do you need urgent help? We offer Live Email Support!
popowich is offline   Reply With Quote
Reply

Tags
privacyharbor, privacyharborcom, secure webmail, service, webmail

Thread Tools
Display Modes


Similar Threads
Thread Thread Starter Forum Replies Last Post
Rate our Service popowich Site Feedback 7 Sunday, December 15th, 2013 02:03 PM
top email service whatistheanswer Email Discussions 1 Tuesday, July 12th, 2011 09:58 PM
change of service mattstrus Help Desk 1 Wednesday, April 27th, 2011 04:50 AM
Best Email Service popowich Email Discussions 12 Saturday, January 1st, 2011 12:47 AM



All times are GMT -4. The time now is 03:39 AM.


vBulletin
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
SEO by vBSEO ©2011, Crawlability, Inc.