Email Questions  
     

Left Nav Register Home Forum Email Directory Email Marketing Search Today's Posts Mark Forums Read Right Nav

Left Container Right Container
 

Go Back   Email Questions » Email Forums » Help Desk


Help Desk The EQ Help Desk is the place to get assistance with your email problems.
Please post your bounce messages, error codes, and email questions in the Help Desk.

HOTMAIL PROBLEM!

Help Desk


Reply
 
LinkBack Thread Tools Display Modes
Old Wednesday, July 25th, 2012   #1
New Email
 
Join Date: Jul 2012
Posts: 3
Thanks: 0
Thanked 0 Times in 0 Posts
Default HOTMAIL PROBLEM!

I need help...
today i went on hotmail and all of a sudden my hotmail sender name is wonky and i never changed it.. it's "Nestor Vanessa Jasmin Indeed" .. I have no idea how it got that way because as I said I never changed it. I've tried everything, i've tried going to my options and checking to see if anything's wrong but it won't work, it still looks like whenever i send emails.. and it's frustrating me, does anyone know what i can do to fix it?!
VanessaJ is offline   Reply With Quote





Old Monday, July 30th, 2012   #2
Postmaster
 
popowich's Avatar
 
Join Date: Aug 2008
Location: Rochester, NY
Posts: 5,072
Thanks: 667
Thanked 519 Times in 487 Posts
Default Re: HOTMAIL PROBLEM!

Hello,

Those are signs that your account has been compromised.

Immediately change your password, verify your alternate email address, and verify your account reset information such as security questions & answers.

to Email Questions!
__________________

Register today to ask an email question in our email forums!
popowich is offline   Reply With Quote


Old Monday, July 30th, 2012   #3
New Email
 
Join Date: Jul 2012
Posts: 3
Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: HOTMAIL PROBLEM!

i have changed my password twice already, i just changed my security answer. should i change this email account address all together? because i doubt changing the security password will do anything.
VanessaJ is offline   Reply With Quote


Old Monday, July 30th, 2012   #4
Postmaster
 
popowich's Avatar
 
Join Date: Aug 2008
Location: Rochester, NY
Posts: 5,072
Thanks: 667
Thanked 519 Times in 487 Posts
Default Re: HOTMAIL PROBLEM!

It can't hurt to also run a spyware/malware scan with tools such as spybot and malwarebytes

Yes, creating a new account would likely fix your problem, but also likely leave behind a compromised account for a spammer until it's detected and shut down by Hotmail.
__________________

Register today to ask an email question in our email forums!
popowich is offline   Reply With Quote


Old Monday, July 30th, 2012   #5
New Email
 
Join Date: Jul 2012
Posts: 3
Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: HOTMAIL PROBLEM!

no i meant i've changed my email address but its the same account.. i've got too much important things on this account to close it down completely..
VanessaJ is offline   Reply With Quote


Reply

Tags
hotmail, problem

Thread Tools
Display Modes


Similar Threads
Thread Thread Starter Forum Replies Last Post
Hotmail problem lfranga Help Desk 1 Saturday, February 25th, 2012 11:12 AM
hotmail problem candace Help Desk 0 Thursday, September 1st, 2011 07:46 PM
Hotmail problem, please help CCW1951 Help Desk 0 Saturday, August 27th, 2011 01:54 PM
hotmail problem robertfpowell Help Desk 1 Saturday, March 26th, 2011 11:22 AM
my hotmail problem for over 12 months hotmail account freezers. :( yummychocolates Hotmail 1 Monday, October 11th, 2010 01:40 PM



All times are GMT -4. The time now is 04:02 PM.


Powered by vBulletin
Copyright ©2000 - 2013, Jelsoft Enterprises Ltd. SEO by vBSEO