Client not checking for new mail

fdepalma

New Email
I have a windows laptop and I'm currently using Opera Mail. My ISP is TWC/roadrunner. The client checks for new mail only upon startup. Even though it's set to check for new mail every 10 minutes, it does not. Also, clicking on the send/receive button does nothing. Only a restart of the app will get new mail. I got the same results with Thunderbird and with Outlook Express before that. By the way, I also use the Mail app on my iPad and that works fine.
 

EQ Admin

EQ Forum Admin
Staff member
Hi @fdepalma

To change how often Opera Mail checks for new email:

  • Go to the Settings
  • Click Mail Accounts
  • Edit the selected account
  • Go to the Incoming tab
  • Change the number of minutes and click OK
 

fdepalma

New Email
Hi @fdepalma

To change how often Opera Mail checks for new email:

  • Go to the Settings
  • Click Mail Accounts
  • Edit the selected account
  • Go to the Incoming tab
  • Change the number of minutes and click OK
Thanks for the replay, but I already had the app set to check for new mail every 10 minutes. The problem is that it does NOT check for new email every 10 minutes. Neither does the "check/send" button. I have both the "check for mail every X minutes" AND the "include this account..." boxes checked. But nothing works as it should. I got the SAME results with Thunderbird and Outlook Express. But Time Warner Cable has been no help.
 

EQ Admin

EQ Forum Admin
Staff member
If you configure Opera Mail on your desktop to check a different email account, such as a Yahoo/Gmail/Hotmail account, do you still have the problem, of no new messages being detected?
 

EQ Admin

EQ Forum Admin
Staff member
Please ignore the previous question. I see that others are having this same problem and it doesn't seem to matter which email client they are using.

@rfs9999 If I figure out my Time Warner email login, would you be interested in checking their IMAP servers and see if you notice what's wrong so a useful bug can be submitted to them?
 

EQ Admin

EQ Forum Admin
Staff member
@fdepalma If you switch to pop3 with "leave mail on the server" does that work better as a bandaid for the moment?

If you leave mail on the server you should still be able to see it from other devices and delete from them when it's ready to be deleted.

Actually, that brings up another question. Maybe it's a locking issue. If you delete your account from all devices, and only have device configured as IMAP, does that "fix" the problem?

If that's the case, we can simply let Time Warner know there is something wrong with their mailbox locking and it's causing problems for people with multiple devices configured with their IMAP settings.
 

fdepalma

New Email
@fdepalma If you switch to pop3 with "leave mail on the server" does that work better as a bandaid for the moment?

If you leave mail on the server you should still be able to see it from other devices and delete from them when it's ready to be deleted.

Actually, that brings up another question. Maybe it's a locking issue. If you delete your account from all devices, and only have device configured as IMAP, does that "fix" the problem?

If that's the case, we can simply let Time Warner know there is something wrong with their mailbox locking and it's causing problems for people with multiple devices configured with their IMAP settings.

I started to switch to pop3 and that looked like it was going to take a long time to fetch all the messages again so I stopped the whole process. Of the two suggestions you've provided above, which would be the one that you would do first?

Thanks again for your time and help.
 

EQ Admin

EQ Forum Admin
Staff member
I have a Time Warner IMAP account and have not been able to reproduce the problem when using the imap server mail.twc.com and Opera Mail 1.0 on Windows 8.1

Are you using that server name or a legacy name?

Which version of Windows are you running?

If you delete and recreate your Time Warner settings in Opera Mail, does that fix the problem?
 

fdepalma

New Email
I have a Time Warner IMAP account and have not been able to reproduce the problem when using the imap server mail.twc.com and Opera Mail 1.0 on Windows 8.1

Are you using that server name or a legacy name?

Which version of Windows are you running?

If you delete and recreate your Time Warner settings in Opera Mail, does that fix the problem?

I am using Opera Mail 1.0 on Windows XP.
I am using the server name: mail.twc.com.
I haven't yet tried either of the two suggestions you've offered above since I'm not sure which one to go with (pop account on my main computer or delete the account from my other devices).
I WILL now try recreating my Time Warner IMAP settings to see if that does anything.
 

EQ Admin

EQ Forum Admin
Staff member
Skip anything related to POP3.

Try turning off your other devices.

Then while they're still off, delete and recreate your IMAP settings in Opera Mail.

Does Opera Mail work OK now?

If yes, start turning on your other devices.

Does turning on the other devices cause the problem to come back?
 

fdepalma

New Email
Skip anything related to POP3.

Try turning off your other devices.

Then while they're still off, delete and recreate your IMAP settings in Opera Mail.

Does Opera Mail work OK now?

If yes, start turning on your other devices.

Does turning on the other devices cause the problem to come back?

I've turned off other devices and recreated IMAP settings in Opera Mail. I'm afraid it did not work. I've tried several tests: If I send myself email from Opera, I receive it as soon as I send it. But I have been waiting for more than 25 minutes to receive test emails from my wife and from my gmail and yahoo mail accounts. Nothing I do will bring those up in Opera, even though they are there in my inbox when I check TWC online. I get no response in Opera when I hit the "check/send" button or the "resynchronize all messages" button.

I'm willing to try another email client but I fear the problem lies with Time Warner and I'm reluctant to change providers because of the problems that come along with that.
 

fdepalma

New Email
An addendum to previous post: It's been a couple of hours now and there's no real change. No new messages came in when I restarted Opera Mail (even though I know there were messages to be collected). Hitting "check/send" and "resynchronize" did nothing. Weirdly, if I open and close the settings dialogue box a few times, I can sometimes get results with clicking on "resynchronize." That eventually worked tonight. But that's no way to check email, is it?

If anyone has any suggestions for other email clients that work correctly with TWC, I'd be happy to try them.

Thanks.
 

EQ Admin

EQ Forum Admin
Staff member
I'll get some debugging info using Thunderbird and see if we (@rfs9999 is helping) can figure this out and get a ticket with useful info opened with Time Warner if needed.
 

EQ Admin

EQ Forum Admin
Staff member
The IMAP problem does not happen with my account.

Can you try using these directions from @rfs9999 to create a DEBUG log that might be useful to Time Warner support?

I would use Thunderbird myself. Here's how to create a debug log for it:

[This is from Debugging/Thunderbird - Dovecot Wiki]

Debugging using Thunderbird's logging

Thunderbird has the ability to log its client actions based on protocol; this can be useful when you're experiencing a problem with Dovecot and want to trap the commands that the client is sending.

Windows batch file

Save the below as runtbird.bat and place it on the desktop, then run this instead of the Thunderbird icon.

set mydate=%date:~-4,4%%date:~-7,2%%date:~-10,2%
set mytime=%time:~0,2%%time:~+3,2%

set NSPR_LOG_MODULES=IMAP:5
set NSPR_LOG_FILE=%USERPROFILE%\thunderbird_%mydate%_%mytime%.log

start /d "c:\program files\mozilla thunderbird" thunderbird.exe

Adjust the log location and Thunderbird install folder as appropriate. If you want to log all modules instead of just IMAP (SMTP, e.g.) then replace "IMAP" above with "all". The above will create a date/time stamped logfile for each run, so you won't lose the previous logs.

The info logged is pretty detailed and it might not be particularly useful to someone who is not well-versed in IMAP. But at least the data is there for what it's worth.
 
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